Refund policy

At Soleo, we want you to be satisfied with your purchase.

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, unwashed, and in substantially the same condition in which it was received.

To request a return, contact us at inknees123@gmail.com with your order number and the reason for your return. Please do not send an item back without contacting us first.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include photos of the item and packaging. We will review the issue and work with you on an appropriate replacement or refund.

Unless the item was damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Orders that have already entered fulfillment may not be eligible for cancellation.

For questions about returns or refunds, contact inknees123@gmail.com.

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