Shipping policy

Soleo ships orders to the address provided during checkout.

Orders are processed after payment has been successfully completed. Estimated shipping costs and delivery information, when available, will be displayed during checkout or provided after your order is processed.

Once your order ships, tracking information may be provided by email. Tracking updates can sometimes take additional time to appear after a shipping label has been created.

Delivery times are estimates and are not guaranteed. Delays may occur because of carriers, weather, holidays, customs, high order volume, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, contact inknees123@gmail.com as quickly as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

If a shipment appears lost, significantly delayed, or arrives damaged, contact us with your order number so we can review the situation.

Any customs duties, import taxes, or similar charges that may apply to international shipments are the responsibility of the customer unless otherwise stated at checkout.

For shipping questions, contact inknees123@gmail.com.